Contact us
We'd love to hear from you — whether you're an aged-care provider considering our platform, a current customer needing support, or someone with a privacy or data question about the Acorn Carelink app.
- AcornSoftware@proton.me
- Postal address
- PO Box 1124
Brisbane QLD 4000
Australia - ABN
- 52 686 441 449
- Business hours
- Monday – Friday, 9:00am – 5:00pm AEST
App support
If you're a care worker using the Acorn Carelink mobile app and something isn't working, please contact your agency's coordinator first — they can escalate issues to us through the provider platform. For urgent issues, email AcornSoftware@proton.me and we'll respond within one business day.
Privacy enquiries
Questions about how your personal information is handled? See our Privacy Policy, or email AcornSoftware@proton.me with the subject line "Privacy enquiry".